- Enter your Username and Password that is automatically assigned to you. You do not need to create a new one as you’re an existing user.
Your default user name and password are as follows:
- Username: First initial, last name, and last 4 numbers of your social security number with no spaces or dashes
- Password: First initial, last name, and last 4 numbers of your social security number with no spaces or dashes
If you need assistance, or forget your login information, please contact AVA between the hours of 8am and 5pm PST.
- Change your Username and Password
Once you log in you may change your username and password: Put your cursor on your name in the top right corner, under login information Click>Change Login Information, then update the applicable credentials > Update.
- Forgot your Username and Password
On the log in page Click>Forgot Username or >Forgot Password and enter the requested information to request a reset of your password. If you need assistance call AVA at (559) 447-1600 during business hours and we can reset your username and password.
- Online access enables you to:
- View your account balances
- View activity and claims
- Submit new claims
If you need assistance, please contact AVA at (559) 447-1600 between the hours of 8am and 5pm.